Shipping Delay

Thank you for hanging in there with us.

We are BACK and fully operational.  Orders are shipping within 1 day.  Phew.

So now we're almost 2 months past the newborn baby and you'd expect us to be humming right along.  Wrong.  The universe had other ideas for us.

Since the last update we HAVE received a new machine -- but it was delivered unexpectedly and without warning causing some issues.  We have also had COVID in the shop and with our respective families.  Great!!  So not only are our staff down but family members are down too.

We are picking up the pieces and want to ensure every order is fully shipped or refunded this week.  If you would prefer a full refund please let us know and we will make it happen.

Terribly sorry for the lack of updates via email --  we did not have a plan in place in case literally everyone got sick at once.  We let you down.

Thank you for your continued support.

As for a bit of background Zero Day Gear is a family owned and operated business.  We try very hard to operate in a professional manner but at the end of the day our total staff can be counted on one hand.

Late last week we welcomed a new member come into our family --- a whole 3 weeks early!  Everyone is healthy and mostly happy (a lack of sleep is real). With the new child coming 3 weeks early it caused a bit of delay for several orders.  If yours was one of the delayed orders we are terribly sorry that you've experienced a delay.  Slow shipping and order fulfillment goes against our ethos as a company. We don't like it any more than you do.

With all this said --  we are still shipping.  We are still available for assistance via our help portal.  We will ensure that your order makes it to you ASAP.  As always -- if there is anything we can do to help in any case please don't hesitate to reach out to us via our support channels.

Thank you for your continued business and support.