We strive to ship fast. Really fast.
Orders received before 9:45 AM Eastern (New York Time) Monday - Saturday (less holidays) orders will be shipped same day. See also delivery information.
A situation could develop where an order placed before 9:45 might not be shipped same day due to a number of factors. Some factors might be outside of our control including, but not limited to: incorrect order information, invalid address being reported by USPS, miss-matching billing / shipping address, fraud investigations, lack of workable phone number, billing questions, open support tickets which require investigation. Essentially, we must ensure we ship the correct product to the correct person at the correct address. If questions arise and need to be answered, for your order security, we will delay processing of your order. Please ensure all order information is accurate when placing your order.
Should an order be processed and leave our warehouse after 1 business day due to an error on our part, we will under most instances cover the cost of upgraded shipping and/or refund the cost of shipping which was applied during checkout. If an order ships via 'free shipping', we are already covering all costs associated with shipping. Just shoot us a message via the contact us page.
If after placing your order, you notice an error with the delivery address or some other important detail, please contact us as soon as possible to correct the error. Once the order is submitted, it will be processed in the order it was received. If there are not any orders in front of you, it could move very rapidly through our warehouse
Please see https://help.zerodaygear.com/status for any temporary updates regarding processing / shipping times.